Privacy Policy

Veale Plumbing respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and disclose personal information when you contact us, request a quote, engage our plumbing services or use our website.

Personal Information We Collect

We may collect personal information including:

Your name
Phone number
Email address
Residential, business or job site address
Details about your plumbing enquiry, project or service requirements
Information required to prepare quotes, invoices or carry out our services
Payment and transaction information
Communications between you and Veale Plumbing

We may also collect limited technical information when you use our website, such as your IP address, browser type, device information and website activity through cookies or analytics tools.

How We Collect Your Information

We may collect personal information when you:

Contact us by phone, email or through our website
Submit an online enquiry or request a quote
Engage Veale Plumbing to carry out work
Communicate with us regarding a current or previous job
Provide information to us through a third party, such as a builder, contractor, property manager or other authorised representative

Where practical, we collect personal information directly from you.

How We Use Your Information

We may use your personal information to:

Respond to enquiries and quote requests
Arrange appointments and plumbing services
Prepare quotes, invoices and other job documentation
Communicate with you about your project or service
Process and manage payments
Maintain our business and accounting records
Manage warranties, insurance or compliance requirements
Improve our website and services
Meet our legal and regulatory obligations

We will not sell or rent your personal information to third parties.

Disclosure of Personal Information

We may disclose personal information where reasonably necessary to operate our business or provide our services, including to:

Employees, subcontractors and trades involved in your job
Suppliers
Accountants, bookkeepers and other professional advisers
Software, IT, website and cloud service providers
Payment providers
Insurers
Government authorities or regulators where required by law

We only disclose information that is reasonably necessary for the relevant purpose.

Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Information may be stored electronically through business software, email, cloud-based systems and accounting platforms, as well as in physical business records where required.

We retain personal information for as long as reasonably necessary for our business, taxation, warranty, insurance and legal requirements.

Overseas Storage and Service Providers

Some third-party technology or cloud service providers used by Veale Plumbing may store or process information on servers located outside Australia.

The location of these servers may vary depending on the provider. Where applicable, we take reasonable steps to use reputable service providers and protect the personal information entrusted to us.

Cookies and Website Analytics

Our website may use cookies and similar technologies to help the website function, understand how visitors use the site and improve the user experience.

You can usually control or disable cookies through your browser settings. Disabling cookies may affect some website functionality.

Accessing or Correcting Your Information

You may contact us if you would like to access personal information we hold about you or request that incorrect or outdated information be corrected.

We may need to verify your identity before providing access to personal information.

Privacy Complaints

If you have a question or concern about how we have handled your personal information, please contact us using the details below.

We will review your concern and aim to respond within a reasonable timeframe.

If applicable, you may also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology or legal requirements.

The latest version will be published on our website.

Contact Us

For questions about this Privacy Policy or the personal information we hold about you, please contact:

Veale Plumbing
Central Coast, New South Wales
Phone: 0401 813 718
Email: vealeplumbing@outlook.com
Website: www.vealeplumbing.net.au